Q: What does the bundled Opengear Foundation Support include?
A: Foundation Support (OG-FNTS-OM2200-1YR) provides 8x5 regional assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response is up to 15 minutes via portal and up to 30 minutes via email. Critical (Priority 1) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: What are the 48 serial ports used for on the OM2248-DDC-LSP?
A: The 48 RJ45 RS-232 console ports provide out-of-band access to connected network devices such as routers, switches, and servers. Each port is software-selectable for straight or rollover pinout, and supports speeds from 50 to 230,400 bps, making them compatible with virtually all serial console interfaces.

Q: What is Lighthouse Service Portal (LSP) pre-enabled mean?
A: LSP pre-enabled means the OM2248-DDC-LSP ships configured to automatically call home to Opengear's Lighthouse centralised management platform. When the unit is powered on and connected to the network, it enrols itself in Lighthouse with zero manual configuration — dramatically simplifying large-scale or remote deployments.

Q: Why does this model have Dual DC power and who is it designed for?
A: Dual DC (DDC) power with screw-in DC terminals is designed for telecommunications facilities, data centres, and industrial environments where DC power distribution (typically –48V DC) is standard. The dual inputs provide power redundancy, ensuring the unit continues operating even if one power feed is lost.

Q: Can I purchase the OM2248-DDC-LSP in Australia through IP Trading?
A: Yes. IP Trading (iptrading.com.au) is a local Australian reseller of Opengear products. You can purchase the OM2248-DDC-LSP with bundled Foundation Support directly through the website, with local pre-sales support and Australian warranty logistics.

Q: Can Foundation Support be extended beyond 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with up to 7 years of maximum coverage. It can also be co-termed with Lighthouse subscriptions and hardware warranties. Contact IP Trading to discuss multi-year support options for this unit.