• Warranty

  • Buy with peace of mind, knowing your goods are covered by an Australian Warranty

Warranty

IP Trading Warranty Policy

At IP Trading, we stand by the quality of every ICT product we supply. All items purchased from us include the manufacturer's standard warranty as a minimum, ensuring your investment is protected. We work closely with leading vendors to provide seamless support and assistance for any warranty claims.

Standard Manufacturer Warranty

Every product sold by IP Trading is backed by the vendor's official warranty, covering manufacturing defects and hardware failures under the terms set by the manufacturer. Warranty periods and coverage vary by brand and product type — we recommend reviewing the specific vendor's warranty terms or contacting our team for details.

Blue Cable Co® — 5-Year Advanced Warranty

Products sold under our Blue Cable Co® brand include an industry-leading 5-Year Advanced Replacement Warranty — well beyond the industry standard.

If a fault occurs, we'll ship a replacement before you return the faulty item, minimising downtime and keeping your network running without interruption.

  • 5-year coverage on all Blue Cable Co® branded products
  • Advanced replacement — new part ships first
  • Fast, hassle-free process with no extended downtime

Extended Warranty & Support Options

For businesses requiring longer coverage and additional protection, we offer extended warranty and service packages on select products. These may include:

  • Extended hardware replacement coverage beyond the standard warranty
  • On-site support for faster issue resolution
  • Advanced hardware replacement for critical infrastructure
  • 24/7 vendor support for enterprise-grade solutions

How to Claim Warranty Support

If you experience an issue with a product purchased from IP Trading, follow these steps:

  1. Check the manufacturer's warranty policy — each vendor has specific guidelines on how to process claims
  2. Contact the manufacturer's support team — most vendors offer direct warranty handling for faster resolutions
  3. Need assistance? Our team can help you navigate the process or liaise with the vendor on your behalf

For any questions regarding warranties or extended coverage, contact us today. We're here to ensure your technology investments are protected.