Q: What does the 48 'selectable' serial ports mean on the OM2248-DDC-L?
A: All 48 RJ45 RS-232 console ports are software-selectable between straight and rollover pinout. This eliminates the need for physical rollover adapters and allows you to match the pinout to the connected device directly from the management interface, simplifying high-density cabling in data centres.

Q: What does the 'DDC' and 'L' in the SKU OM2248-DDC-L mean?
A: DDC' indicates the unit is fitted with Dual DC power supplies using screw-in DC terminals, providing redundant power with auto-failover — ideal for DC-powered data centre and telecom environments. 'L' denotes the inclusion of a 4G LTE-A Pro Global cellular modem, enabling out-of-band access via cellular when primary network paths are unavailable.

Q: What is Opengear Foundation Support and what does it cover?
A: Foundation Support provides 8x5 regional business-hours technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response is up to 15 minutes via portal and up to 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the term, with a 95% SLA compliance target.

Q: Is Foundation Support included in this listing or purchased separately?
A: Foundation Support is included in this listing. The SKU OM2248-DDC-L sold here bundles the hardware together with 1 Year of Opengear Foundation Support (OG-FNTS-OM2200-1YR) as a single purchase — no separate order is required.

Q: Can I purchase the Opengear OM2248-DDC-L in Australia through IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an authorised B2B IT hardware reseller supplying genuine Opengear products to Australian businesses. You receive authentic hardware, local support, and the bundled Foundation Support entitlement in a single transaction.

Q: Does the OM2248-DDC-L support automation and third-party applications?
A: Yes. The OM2248-DDC-L features Docker container support and a Python runtime, allowing you to run NetOps automation scripts and containerised applications directly on the device. It integrates with Opengear's Lighthouse Service Portal for centralised management across your entire operations manager estate.