Q: How many serial ports does the OM2248-10G-M-DDC-L provide?
A: The OM2248-10G-M-DDC-L provides 48 selectable serial ports supporting RS-232, RS-422, and RS-485 signalling standards, making it suitable for managing a large number of network devices from a single console server.

Q: What does the included Foundation Support cover?
A: The included 1 Year Opengear Foundation Support (OG-FNTS-OM2200-1YR) provides 8x5 regional technical assistance via phone, email, and portal across APAC, Americas, and EMEA. Initial response is up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — including DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are also included, with a 95% SLA compliance target.

Q: Why does this listing include Foundation Support as a bundle?
A: Opengear requires a minimum 1-year support term with every new appliance purchase. This listing bundles the hardware and Foundation Support together as a single SKU so you receive immediate coverage from day one, with no separate support purchase required.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with a maximum of 7 years' total coverage. Co-terming with Lighthouse subscriptions and hardware warranties is also available. Contact IP Trading for renewal and multi-year pricing.

Q: What makes the dual 10GbE SFP+ and 4G LTE-A Pro modem useful for out-of-band management?
A: The dual 10GbE SFP+ uplinks provide high-speed primary and secondary network connectivity, while the integrated global 4G LTE-A Pro modem delivers a completely independent cellular out-of-band path. This means your management access remains available even if both primary network uplinks fail simultaneously.

Q: Can I purchase this product in Australia through IP Trading?
A: Yes. iptrading.com.au is an authorised Australian reseller of Opengear hardware and support. The OM2248-10G-M-DDC-L with bundled Foundation Support is available to order directly from the IP Trading website or via our sales team, with local Australian support and next-business-day RMA coverage.