OPENGEAR OM2248-10G-DDC-L-LSP | 48-Port Selectable Serial Console Server, x86 4-Core, 10GbE SFP+, 4G LTE-A Pro, Dual DC, DDC, 1 Yr Foundation Support

Q: What does the included Foundation Support cover?
A: This listing includes 1 Year of Opengear Foundation Support (OG-FNTS-OM2200-1YR). It provides 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and up to 30 minutes via email. Critical (Priority 1) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia. Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: What is the RMA replacement timeframe for Australian customers?
A: Under Foundation Support, Australian customers with a Priority 1 (Critical) issue — such as a severe outage or a DOA unit — receive next-business-day RMA replacement. International customers receive RMA replacement within 4 business days.

Q: What does 'selectable serial ports' mean on the OM2248?
A: Each of the 48 serial ports can be individually configured to operate as RS-232, RS-422, or RS-485, making the OM2248 compatible with a wide range of network devices, industrial equipment, and legacy hardware from a single appliance.

Q: What is the purpose of the DDC (Distributed Deployment and Control) architecture?
A: DDC enables centralised orchestration and management of multiple Opengear appliances across distributed sites without requiring a dedicated Lighthouse server on-premises. The LSP (Lighthouse Service Portal) enablement means the unit is pre-configured to connect to Opengear's cloud-hosted management portal for zero-touch provisioning, policy management, and visibility across your entire out-of-band infrastructure.

Q: Can I purchase this product in Australia from IP Trading?
A: Yes. IP Trading (iptrading.com.au) is a trusted Australian B2B IT hardware reseller. The OM2248-10G-DDC-L-LSP is available to order online with the Foundation Support bundle included. Australian businesses benefit from local support, competitive pricing, and next-business-day RMA under the included Foundation Support plan.

Q: Can the Foundation Support term be extended beyond 1 year?
A: Yes. While this listing includes 1 year of Foundation Support, Opengear offers support terms of 1, 3, and 5 years (up to 7 years maximum coverage). Co-terming with Lighthouse subscriptions and hardware warranties is also available. Contact IP Trading to discuss multi-year support options.