Q: What does the '48-port selectable serial' mean on the OM2248-10G-DDC?
A: Each of the 48 RJ45 serial ports can be individually configured as RS-232, RS-422, or RS-485, making the OM2248-10G-DDC highly flexible for managing diverse network and serial devices from a single appliance — no adapter or hardware change required per port.

Q: What does the 'DDC' designation mean for this model?
A: DDC stands for Dual DC Power. The OM2248-10G-DDC includes two independent DC power inputs, providing hardware-level power redundancy. This is ideal for data centres and facilities where dual DC power feeds are available and maximum uptime is required.

Q: What Foundation Support is included in this listing, and what does it cover?
A: This SKU includes 1 Year of Opengear Foundation Support (OG-FNTS-OM2200-1YR). It provides 8x5 regional support (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues such as severe outages or DOA units receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are also included throughout the support term, with a 95% SLA compliance target.

Q: Can the Foundation Support term be extended beyond 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with coverage of up to 7 years maximum. Co-terming with Lighthouse subscriptions and hardware warranties is also supported, allowing you to align all support contracts to a single renewal date.

Q: Can I manage multiple OM2248-10G-DDC units from a single interface?
A: Yes. The OM2248-10G-DDC is fully compatible with Opengear Lighthouse, a centralised management platform that enables you to provision, monitor, and manage multiple console servers across distributed sites from a single cloud or on-premise interface.

Q: Can I purchase the Opengear OM2248-10G-DDC in Australia through IP Trading?
A: Absolutely. IP Trading (iptrading.com.au) is an Australian B2B IT hardware specialist that supplies authentic Opengear products with local support. You receive genuine hardware, Australian warranty entitlements, and the bundled Foundation Support — all in one purchase. Contact us for volume pricing or project-based quotes.