Q: What is included in the 1 Year Opengear Foundation Support bundled with this listing?
A: Foundation Support (OG-FNTS-OM2200-1YR) provides 8x5 regional live assistance across APAC, Americas, and EMEA via phone, email, and portal. Initial response is up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Foundation Support is available in 1, 3, and 5-year terms, with a maximum of 7 years total coverage. Co-terming with Lighthouse subscriptions and hardware warranties is also supported. Contact IP Trading to discuss multi-year support options.

Q: Does the OM2248-10G support cellular connectivity?
A: The OM2248-10G is a non-cellular model. If you require built-in 4G LTE-A Pro Global connectivity, Opengear offers -L variants of the OM2200 series. Contact IP Trading for guidance on the right variant for your deployment.

Q: How does the software-selectable pinout on the serial ports work?
A: Each of the 48 RJ45 RS-232 serial ports can be configured in software to use either straight or rollover pinout, eliminating the need for physical adapters when connecting to a variety of network devices such as routers, switches, and servers from different vendors.

Q: Can I run custom automation scripts or applications on the OM2248-10G?
A: Yes. The OM2248-10G includes an x86 quad-core processor with Docker container support and a Python runtime environment, enabling teams to deploy NetOps automation applications, scripts, and third-party tools directly on the device.

Q: How do I purchase the OM2248-10G in Australia, and is local support available?
A: IP Trading (iptrading.com.au) is an authorised Australian reseller of Opengear products. You can purchase the OM2248-10G directly through the website or by contacting the sales team. Foundation Support includes 8x5 APAC regional coverage, so Australian customers receive localised technical assistance and next-business-day RMA replacement for critical issues.