OPENGEAR OM2232-DDC | 32-Port Operations Manager, Dual DC, x86, TPM 2.0, 1 Yr Foundation Support

Q: What is the difference between the OM2232-DDC and other OM2200 series models?
A: The OM2232-DDC is the dual DC power supply variant of the 32-port OM2200 Operations Manager. It is designed for data centres and environments where DC power feeds are preferred. Other variants in the OM2200 series may offer AC power, cellular (LTE) connectivity, or different port counts. All share the same x86 AMD platform, Docker/Python support, and TPM 2.0 secure boot.

Q: What does 'software-selectable' pinout mean on the serial ports?
A: Each of the 32 RJ45 RS-232 ports can be configured in software to use either straight or rollover pinout, eliminating the need for physical rollover cables or adapters when connecting to devices such as Cisco or Juniper equipment that expect different pinout conventions.

Q: Can I run custom scripts or containers on the OM2232-DDC?
A: Yes. The AMD GX-412TC x86 platform supports standard Docker containers and includes a Python runtime environment, allowing network engineers to deploy NetOps automation, monitoring agents, or custom scripts directly on the device without additional hardware.

Q: What does the included 1 Year Opengear Foundation Support (OG-FNTS-OM2200-1YR) cover?
A: Foundation Support provides 8x5 regional business hours assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Ongoing firmware and software updates are included throughout the term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Foundation Support is available in 1, 3, and 5-year terms (up to 7 years maximum coverage). Co-terming with Opengear Lighthouse subscriptions and hardware warranties is also supported, making it straightforward to align renewal dates across your Opengear estate.

Q: Can I purchase the OM2232-DDC in Australia through IP Trading?
A: Yes. IP Trading (iptrading.com.au) is a local Australian source for enterprise-grade networking solutions, including the full Opengear OM2200 series. Purchasing locally means faster fulfilment, local pre-sales support, and next-business-day RMA processing under Foundation Support for Australian customers.