OPENGEAR OM2224-24E-LSP | Operations Manager 24-Port Serial Console Server, 24x 1GbE Switch, x86 4-Core, 8G RAM, 64G SSD, SFP, Docker, TPM 2.0, Dual AC, 1 Yr Foundation Support

Q: What does the bundled Foundation Support (OG-FNTS-OM2200-1YR) include?
A: Foundation Support provides 8x5 regional live assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and support portal. Initial response times are up to 15 minutes via portal and up to 30 minutes via email, with 100% callback for phone/chat contacts. Priority 1 (Critical) issues — such as severe outages or DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, and Opengear targets a 95% SLA compliance rate.

Q: Can I extend Foundation Support beyond one year?
A: Yes. Foundation Support is available in 1-, 3-, and 5-year terms, with coverage extendable up to 7 years maximum. Co-terming with Lighthouse subscriptions and hardware warranties is also supported. Contact iptrading.com.au for multi-year pricing.

Q: What are the 24 serial ports used for?
A: The 24 selectable serial ports support RS-232, RS-422, and RS-485 signalling, allowing connection to routers, switches, servers, PDUs, and other serial-console devices for out-of-band management. This lets administrators access and manage equipment even when the primary network path is unavailable.

Q: What is the Lighthouse Service Portal (LSP) and why does it matter?
A: Lighthouse Service Portal is Opengear's centralised cloud-based management platform. LSP-enabled devices like the OM2224-24E-LSP can be enrolled, monitored, and managed remotely across multiple sites from a single pane of glass, reducing the need for costly on-site visits.

Q: Can I run custom applications on the OM2224-24E-LSP?
A: Yes. Docker container support allows network and DevOps teams to deploy lightweight applications, scripts, or automation tools directly on the appliance, extending its functionality well beyond standard console-server operations.

Q: Can I purchase this product in Australia from IP Trading, and do you offer local support?
A: Absolutely. iptrading.com.au is an Australian-owned and operated IT hardware reseller, in business since 2001. We supply Opengear products to Australian businesses, government, and education customers. The bundled Foundation Support also includes 8x5 APAC-region live assistance and next-business-day Australian RMA, so you have local coverage from day one.