OPENGEAR OM2224-24E-L | Operations Manager 24 Selectable Serial Ports + 24-Port 1GbE Switch, 1RU, 1 Yr Foundation Support

Q: What does the bundled Opengear Foundation Support (OG-FNTS-OM2200-1YR) cover?
A: Foundation Support provides 8x5 regional live assistance across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: Is Foundation Support really included, or is it an optional add-on?
A: Foundation Support is included in this listing as a bundled SKU (OG-FNTS-OM2200-1YR). The hardware and 1 year of support are sold together as a single purchase — you do not need to add it separately.

Q: What is out-of-band (OOB) management and why does it matter?
A: Out-of-band management provides a separate, independent network path to access and manage devices even when the primary production network is down. The OM2224-24E-L achieves this through its dedicated serial console ports, separate management uplinks, and Global 4G LTE-A Pro cellular failover — ensuring you can always reach critical infrastructure during an outage.

Q: Can I automate tasks or run custom applications on this device?
A: Yes. The OM2224-24E-L runs an x86 quad-core platform with a Python runtime and Docker container support, allowing network teams to deploy automation scripts, NetOps workflows, and third-party applications directly on the device alongside its console server functions.

Q: How is the OM2224-24E-L managed at scale?
A: The device integrates with Opengear Lighthouse, a centralised management platform that provides visibility, access, and automation across multiple Opengear appliances from a single interface — ideal for multi-site data centre deployments.

Q: Can I purchase the OM2224-24E-L in Australia and how quickly can I receive it?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian reseller of Opengear products. We deliver across Australia, and our team can assist with quotes, volume pricing, and any pre-sales questions. Visit iptrading.com.au or contact us directly to check stock and lead times.