OPENGEAR OM2224-24E-L-LSP | Operations Manager 24-Port Serial Console Server, 24x 1GbE Switch, x86 4-Core CPU, 4G LTE-A Pro, Dual AC, Lighthouse Enabled, 1 Yr Foundation Support

Q: What is included in the 1 Year Foundation Support bundled with this SKU?
A: This listing includes Opengear Foundation Support (OG-FNTS-OM2200-1YR) for 1 year. You receive 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and up to 30 minutes via email. Priority 1 (Critical) issues including DOA units are covered by next-business-day RMA replacement in Australia. Firmware and software updates are also included for the duration of the term.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with a maximum coverage period of 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also supported. Contact IP Trading to discuss multi-year options.

Q: What is the Lighthouse Service Portal and how does the OM2224-24E-L-LSP integrate with it?
A: Lighthouse is Opengear's centralised NetOps orchestration platform. The '-LSP' designation on this SKU indicates the unit ships pre-enabled for Lighthouse Service Portal, allowing administrators to manage, automate, and monitor multiple Opengear devices at scale from a single pane of glass — including zero-touch provisioning and remote access workflows.

Q: How does the 4G LTE-A Pro modem provide resilience?
A: The integrated 4G LTE-A Pro global dual-band modem acts as an out-of-band (OOB) failover path. If the primary 1GbE or SFP uplink goes down, the cellular connection automatically maintains management access to connected devices, ensuring continuity for critical infrastructure operations.

Q: Can I purchase this product in Australia through IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian B2B IT hardware reseller stocking Opengear products. The OM2224-24E-L-LSP is available now with competitive pricing and local support. Orders can be placed directly through the website or by contacting the sales team.

Q: What does Docker support enable on the OM2224-24E-L-LSP?
A: Docker support on the OM2224-24E-L-LSP allows network engineers to deploy containerised third-party or custom applications directly on the Operations Manager appliance. This enables use cases such as local monitoring agents, automation scripts, or vendor tooling running at the edge without additional server infrastructure.