OPENGEAR OM2224-24E-DDC | Operations Manager 24-Port Selectable Serial + 24x 1GbE Switch, Dual DC, 1 Yr Foundation Support

Q: What does the 'DDC' suffix mean on the OM2224-24E-DDC?
A: DDC stands for Dual DC power. This model ships with dual DC power inputs for redundancy — there is no integrated LTE/cellular modem in this variant, making it ideal for data centre deployments where DC power rails are standard and cellular backup is not required.

Q: What is the difference between the serial ports and the switch ports on this unit?
A: The 24 RJ45 serial ports are software-selectable RS-232 console ports used for out-of-band management of connected devices (routers, switches, servers, etc.). The 24 RJ45 1GbE ports form an integrated switch for in-band network connectivity. A separate 1GbE SFP port provides the dedicated management uplink.

Q: What Foundation Support is included with this listing, and what does it cover?
A: This listing bundles 1 Year of Opengear Foundation Support (OG-FNTS-OM2200-1YR) with the hardware. Entitlements include: 8x5 regional support (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal; initial response up to 15 minutes via portal and 30 minutes via email; next-business-day RMA replacement in Australia for Priority 1 (Critical) issues including DOA units; ongoing firmware and software updates; and a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond the included 1 year?
A: Yes. Foundation Support is available in 1-, 3-, and 5-year terms, up to a maximum of 7 years of total coverage. Co-terming with Opengear Lighthouse subscriptions and hardware warranties is also supported. Contact iptrading.com.au to discuss multi-year renewal options.

Q: Does the OM2224-24E-DDC support automation and custom application deployment?
A: Yes. The unit includes a Python runtime environment for scripting and NetOps automation, plus Docker container support for deploying custom third-party or proprietary applications directly on the device — enabling it to act as a distributed automation node within Opengear's Network Resilience Platform.

Q: Can I purchase the OM2224-24E-DDC in Australia from IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an Australian-owned and operated IT hardware reseller, established in 2001. We supply Opengear products with local support and Australian warranty coverage. Order online or contact our team directly for volume pricing, procurement assistance, or technical pre-sales queries.