OPENGEAR OM2224-24E-DDC-LSP | Operations Manager 24-Port Serial + 24-Port 1GbE Switch, x86 4-Core, Dual DC, Lighthouse SP, 1 Yr Foundation Support

Q: What is the difference between the serial ports and the switch ports on the OM2224-24E?
A: The 24 RJ45 serial ports provide RS-232 out-of-band console access to attached devices such as routers, switches, and servers. Pinout is software-selectable between straight and rollover (Cisco-compatible). The 24 RJ45 1GbE ports form an integrated managed switch, allowing in-band IP network access to connected devices through the same appliance.

Q: What does 'Dual DC' mean and why does it matter?
A: Dual DC (DDC) means the unit has two independent DC power inputs. If one power feed fails, the second automatically takes over with no interruption to console access. This is critical for data centres and telco environments where uninterrupted out-of-band management is essential during a network outage.

Q: What is Lighthouse Service Portal (LSP) and what does it enable?
A: Lighthouse is Opengear's centralised management software platform. The LSP-enabled SKU is pre-authorised to connect to a Lighthouse instance, allowing administrators to manage hundreds of OM2200 units across multiple sites from a single pane of glass — including bulk configuration, firmware updates, and automated NetOps workflows.

Q: What is included in the Opengear Foundation Support bundled with this listing?
A: This listing includes 1 Year of Opengear Foundation Support (OG-FNTS-OM2200-1YR). Entitlements include: 8x5 regional live support (APAC, Americas, EMEA) via phone, email, and portal; initial response up to 15 minutes via portal and 30 minutes via email; next-business-day RMA replacement in Australia for Priority 1 (Critical) issues including DOA units; ongoing firmware and software updates; and a 95% SLA compliance target.

Q: Can Foundation Support be extended beyond one year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, up to a maximum of 7 years of continuous coverage. Co-terming with Lighthouse subscriptions and hardware warranties is also supported, making it easy to align renewal dates across your Opengear estate.

Q: Can I purchase the OM2224-24E-DDC-LSP in Australia from IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian reseller of Opengear products. This listing ships fast from Australian stock with expert pre- and post-sales support. The bundled Foundation Support SKU is also fulfilled locally, ensuring your RMA and support entitlements are active from day one.