OPENGEAR OM2224-24E-DDC-L-LSP | Operations Manager 24-Port Serial Console Server, 24x 1GbE Switch, x86 4-Core, 4G LTE-A Pro, Dual DC, 1 Yr Foundation Support

Q: What does '24 selectable serial ports' mean on the OM2224-24E?
A: Each of the 24 serial ports can be individually configured as RS-232, RS-422, or RS-485, giving you maximum flexibility to connect a wide variety of network devices, industrial equipment, and legacy serial hardware from a single appliance.

Q: What is the purpose of the integrated 24-port 1GbE switch?
A: The built-in 24-port 1GbE managed switch allows direct, local-network connectivity for the devices you are managing, eliminating the need for a separate switch in your out-of-band management deployment and simplifying your rack layout.

Q: What is the 4G LTE-A Pro Global modem used for?
A: The integrated 4G LTE-A Pro Global modem provides a resilient out-of-band (OOB) cellular backup path. If your primary network goes down, the console server automatically fails over to the cellular link so you retain remote management access to all connected devices.

Q: What does the Lighthouse Service Portal (LSP) integration provide?
A: Lighthouse Service Portal integration allows this unit to be centrally managed and orchestrated by Opengear's Lighthouse platform, enabling zero-touch provisioning, bulk configuration, monitoring, and remote access management across large distributed deployments.

Q: What is covered by the included 1 Year Opengear Foundation Support?
A: Foundation Support (OG-FNTS-OM2200-1YR) covers 8x5 regional technical assistance via phone, email, and portal across APAC, Americas, and EMEA. Initial response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (critical/DOA) issues receive next-business-day RMA replacement in Australia. Firmware and software updates are included, and the service targets 95% SLA compliance.

Q: Can I buy the OM2224-24E-DDC-L-LSP in Australia from IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian B2B IT hardware reseller stocking Opengear products. We ship across Australia and can assist with procurement, quotes, and volume orders — contact us or shop directly on the website.