OPENGEAR OM2224-24E-10G | Operations Manager, 24 Serial Ports, 24-Port 1GbE Switch, 10GbE SFP+, 1 Yr Foundation Support

Q: What is included in the 1 Year Foundation Support bundled with this listing?
A: This listing includes 1 Year of Opengear Foundation Support (OG-FNTS-OM2200-1YR). It covers 8x5 regional support (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — including DOA units and severe outages — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the term, with a 95% SLA compliance target.

Q: What are the serial port capabilities of the OM2224-24E-10G?
A: The OM2224-24E-10G features 24 software-selectable RJ45 RS-232 serial ports that support both standard RS-232 and Cisco straight-X2 pin-outs, making it compatible with a wide range of network and server hardware console ports.

Q: Does the OM2224-24E-10G support automation and scripting?
A: Yes. The unit is built on an x86 quad-core platform and includes a Python runtime environment and Docker container support, enabling teams to deploy custom NetOps automation applications and scripts directly on the device.

Q: How is the OM2224-24E-10G managed remotely?
A: The OM2224-24E-10G is managed via Opengear's Lighthouse Service Portal, which provides centralised visibility and control across multiple Opengear devices. It also supports direct web UI and CLI access for standalone management.

Q: Can I purchase the OM2224-24E-10G in Australia from IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian reseller of Opengear products. The OM2224-24E-10G is available for purchase with fast shipping and expert pre- and post-sales support across Australia.

Q: Can the Foundation Support term be extended beyond 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with a maximum coverage period of up to 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also available. Contact IP Trading to discuss extended support options.