OPENGEAR OM2224-24E-10G-LSP | Operations Manager 24-Port Serial Console Server, 24x 1GbE Switch, 10GbE SFP+, x86 4-Core, 8G RAM, 64G SSD, Dual AC, 1 Yr Foundation Support

Q: What is included in 1 Year Opengear Foundation Support?
A: Foundation Support (OG-FNTS-OM2200-1YR) provides 8x5 regional technical assistance via phone, email, and portal across APAC, Americas, and EMEA. Initial response is up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues such as severe outages or DOA units receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the term, with a 95% SLA compliance target.

Q: What does 'selectable serial ports' mean on the OM2224-24E?
A: Selectable serial ports allow each port to be individually configured as either a console (RS-232) or other supported serial mode, giving administrators flexibility to connect a wide range of network devices, servers, and OOB management interfaces.

Q: Can I run custom applications on the OM2224-24E-10G-LSP?
A: Yes. The unit supports Docker containerisation, enabling you to deploy lightweight edge applications or custom scripts directly on the appliance without requiring additional hardware.

Q: What is Lighthouse Service Portal (LSP) and why does it matter?
A: Lighthouse is Opengear's centralised management platform. LSP-enabled units can be enrolled into a Lighthouse instance for zero-touch provisioning, centralised access control, automated failover, and fleet-wide visibility — essential for managing large or geographically distributed deployments.

Q: Can I purchase this product in Australia through IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an Australian B2B IT hardware reseller. The OM2224-24E-10G-LSP is available now with local pricing, Australian warranty support, and next-business-day RMA service included via Foundation Support.

Q: Can Foundation Support be extended beyond the initial 1-year term?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms (up to 7 years maximum coverage). Co-terming with Lighthouse subscriptions and hardware warranties is also supported to align contract end dates.