OPENGEAR OM2224-24E-10G-L | Operations Manager 24-Port Serial + 24x 1GbE Switch, 10GbE SFP+, 4G LTE, 1 Yr Foundation Support

Q: What is included with this listing?
A: This listing bundles the Opengear OM2224-24E-10G-L Operations Manager hardware together with 1 Year of Opengear Foundation Support (OG-FNTS-OM2200-1YR) as a single SKU. Both the hardware and support are covered under the one purchase price.

Q: What does Opengear Foundation Support cover?
A: Foundation Support provides 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and support portal. Initial response times are up to 15 minutes via portal and 30 minutes via email. Critical (Priority 1) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with coverage extendable up to a maximum of 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also supported. Contact iptrading.com.au for multi-year pricing.

Q: What out-of-band management capabilities does the OM2224-24E-10G-L provide?
A: The OM2224-24E-10G-L delivers a secure, independent management plane separate from the production network. It features 24 selectable serial console ports, a 10GbE SFP+ primary uplink, and 4G LTE-A Pro Global cellular failover, ensuring continuous access to connected devices even during primary network outages.

Q: Does this unit support automation and DevOps tooling?
A: Yes. The x86 4-core platform runs a Linux-based open OS and supports Docker containers and a Python runtime natively, with compatibility for Ansible, Salt, and other DevOps and NetOps automation tools. It can be centrally managed via Opengear Lighthouse software.

Q: Can I buy this product in Australia from IP Trading?
A: Yes. iptrading.com.au is an Australian-owned and operated B2B IT hardware store, trading since 2001. We supply Opengear products including the OM2200 series directly to Australian businesses, with local support and competitive pricing. Order online or contact our team for volume and project pricing.