OPENGEAR OM2224-24E-10G-L-LSP | OM2200 Console Server 24 Serial Ports, 24x1GbE, 10GbE SFP+, 4G LTE-A Pro, Lighthouse Portal, 1 Yr Foundation Support

Q: What is included in the 1 Year Foundation Support bundled with this SKU?
A: This listing includes 1 Year of Opengear Foundation Support (OG-FNTS-OM2200-1YR). It covers 8x5 regional live assistance across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are also included throughout the term, with a 95% SLA compliance target.

Q: What does 'selectable serial ports' mean on the OM2224?
A: The 24 serial ports can be individually configured to operate as RS-232, RS-422, or RS-485 interfaces, giving you flexibility to connect a wide range of serial devices including routers, switches, servers, PDUs, and industrial equipment — all from a single appliance.

Q: What is Lighthouse Service Portal and why does it matter?
A: Opengear Lighthouse is a centralised management platform that lets you monitor, configure, and access all Lighthouse-enabled Opengear appliances across your network from a single pane of glass. The 'LSP' suffix on this SKU confirms the unit ships pre-licensed and ready to enrol in Lighthouse, streamlining large-scale or multi-site deployments.

Q: Why does this unit include 4G LTE-A Pro cellular?
A: The integrated 4G LTE-A Pro Global modem provides an independent out-of-band management path. If primary network connectivity fails, the cellular link keeps the OM2224 reachable so administrators can diagnose and remediate issues remotely — without needing to dispatch a technician on-site.

Q: Can I purchase this product in Australia through IP Trading?
A: Yes. IP Trading (iptrading.com.au) is a specialist Australian B2B IT hardware reseller stocking Opengear products locally. Purchasing through IP Trading means you benefit from local pre-sales advice, Australian warranty and RMA processing, and next-business-day replacement under Foundation Support.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Opengear Foundation Support is available in 1-, 3-, and 5-year terms, with coverage extendable to a maximum of 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also available. Contact IP Trading to discuss multi-year support options for your deployment.