OPENGEAR OM2224-24E-10G-DDC-LSP | Operations Manager 24-Port Serial + 24x1GbE Switch, 10GbE SFP+, x86 4-Core, Docker, TPM 2.0, Dual DC, 1 Yr Foundation Support

Q: What does the '24E' in OM2224-24E-10G-DDC-LSP mean?
A: The '24E' denotes 24 selectable RJ45 RS-232 serial ports combined with a 24-port integrated 1GbE Ethernet switch — both in a single 1RU appliance. This eliminates the need for a separate access switch in many deployments.

Q: What does 'DDC' mean in the SKU, and can I use AC power?
A: DDC stands for Dual DC — the unit ships with two DC power inputs and no AC power supply modules. It is designed for telco and data centre environments that run DC power rails. If you require AC power, a different OM2200 variant with AC power supplies should be selected.

Q: What Foundation Support is included in this listing, and what does it cover?
A: This listing includes 1 Year of Opengear Foundation Support (OG-FNTS-OM2200-1YR) bundled with the hardware. It provides 8x5 regional business-hours support (Mon–Fri, 8 AM–5 PM) across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — such as severe outages or DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Foundation Support is available in 1-, 3-, and 5-year terms (up to 7 years maximum coverage). Co-terming with Lighthouse subscriptions and hardware warranties is also available. Contact IP Trading to discuss multi-year support options.

Q: Does the OM2224-24E-10G-DDC-LSP support Docker and automation tools like Ansible?
A: Yes. The x86 4-core CPU supports standard Docker containers and a Python runtime environment, enabling NetOps automation workflows. The open Linux architecture is compatible with Ansible, Python scripts, and other standard DevOps toolchains, integrating directly into Opengear's Network Resilience Platform.

Q: Can I purchase this product in Australia through IP Trading, and what are the benefits?
A: Yes. iptrading.com.au is an authorised Australian reseller of Opengear products. Purchasing through IP Trading ensures you receive a locally supported product with next-business-day Australian RMA coverage under Foundation Support, AU-based invoicing, and access to pre-sales technical advice. Visit iptrading.com.au to place your order or request a quote.