OPENGEAR OM2224-24E-10G-DDC-L-LSP | Operations Manager 24-Port Serial Console Server, 24x 1GbE Switch, x86 4-Core, 8G RAM, 64G SSD, 10GbE SFP+, 4G LTE-A Pro, Docker, TPM 2.0, Dual DC, 1 Yr Foundation Support

Q: What does the bundled 1 Year Foundation Support (OG-FNTS-OM2200-1YR) cover?
A: Foundation Support provides 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response is up to 15 minutes via portal and up to 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the term, with a 95% SLA compliance target.

Q: Can I extend support beyond the first year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms (up to 7 years maximum coverage). Co-terming with Lighthouse subscriptions and hardware warranties is also available. Contact iptrading.com.au to discuss renewal or multi-year options.

Q: What is the Lighthouse Service Portal and how does it relate to this unit?
A: The Opengear Lighthouse Service Portal is a centralised cloud-based management platform that allows IT teams to manage, monitor, and provision multiple Opengear appliances from a single dashboard. The OM2224-24E-10G-DDC-L-LSP is Lighthouse Service Portal enabled out of the box, making it ready for large-scale deployments.

Q: What does Docker support on this console server enable?
A: Docker support allows network engineers and operations teams to deploy containerised third-party applications directly on the appliance at the edge — for example, monitoring agents, automation scripts, or custom tooling — without requiring a separate compute platform.

Q: How does the 4G LTE-A Pro modem provide resilience?
A: The integrated global 4G LTE-A Pro modem provides an independent cellular out-of-band management path. If primary network connectivity fails, the console server remains accessible via the cellular link, ensuring you can manage and remediate critical devices even during a network outage.

Q: Can I purchase this unit in Australia through IP Trading, and do I need an Opengear account?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian reseller of Opengear products. You can purchase this bundled hardware and support SKU directly without needing a pre-existing Opengear account. The team can assist with quotes, procurement, and support activation.