OPENGEAR OM2224-24E-10G-DDC | 24-Port Serial Console Server, 24x GbE, 10GbE Uplink, 8G RAM, 64G Flash, Dual DC, 1 Yr Foundation Support

Q: What does the 1 Year Foundation Support included with this listing cover?
A: Foundation Support provides 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and support portal. Initial response is up to 15 minutes via portal and up to 30 minutes via email. Critical (Priority 1) issues such as severe outages or DOA units receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are also included throughout the 1-year term, with a 95% SLA compliance target.

Q: What is a DDC (Dual DC) power configuration and why does it matter?
A: DDC refers to dual DC power inputs, allowing the OM2224-24E-10G-DDC to be powered from two independent DC sources simultaneously. This provides power redundancy, which is critical in telco central offices, data centres, and industrial environments where AC power may not be available or where maximum uptime is required.

Q: What is the OM2200 series used for?
A: The Opengear OM2200 series is an enterprise-grade out-of-band management (OOBM) platform. It provides secure console access to routers, switches, servers, and other network devices via serial and Ethernet ports, allowing network engineers to manage and recover infrastructure even when the primary network is down.

Q: Can the OM2224-24E-10G-DDC be managed centrally alongside other Opengear devices?
A: Yes. The OM2224-24E-10G-DDC is fully compatible with Opengear Lighthouse, which provides centralised management, automation, and monitoring across multiple Opengear appliances from a single interface. Lighthouse subscriptions can be co-termed with Foundation Support.

Q: Can I extend Foundation Support beyond the initial 1-year term?
A: Yes. Foundation Support is available in 1, 3, and 5-year terms with a maximum of 7 years of total coverage. You can co-term support renewals with Lighthouse subscriptions and hardware warranties for simplified contract management.

Q: How do I purchase the OM2224-24E-10G-DDC in Australia, and can I get local support?
A: IP Trading (iptrading.com.au) is an Australian B2B IT hardware specialist with stock on hand for fast local dispatch. Foundation Support includes APAC-region 8x5 technical assistance with next-business-day RMA replacement in Australia, so you receive both the hardware and local-responsive support from a single transaction.