OPENGEAR OM2216-LSP | 16-Port Selectable Serial NetOps Console Server, x86 4-Core, 8GB RAM, 64GB SSD, Dual AC, 1 Yr Foundation Support

Q: What does the included 1 Year Opengear Foundation Support (OG-FNTS-OM2200-1YR) cover?
A: Foundation Support provides 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response is up to 15 minutes via portal and up to 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — qualify for next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond the included 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with a maximum coverage period of up to 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also supported. Contact IP Trading to discuss multi-year support options.

Q: What are the 16 serial ports on the OM2216-LSP used for?
A: The 16 RJ45 RS-232 ports are software-selectable for either straight or rollover pinout, allowing direct out-of-band console management connections to routers, switches, servers, and other network devices — without relying on the primary production network.

Q: Does the OM2216-LSP support automation and DevOps tooling?
A: Yes. The x86 4-core platform supports Docker containers, a Python runtime, and Ansible, enabling teams to deploy custom NetOps automation scripts and containerised applications directly on the device.

Q: What is the Opengear Lighthouse Service Portal and is it included?
A: Lighthouse is Opengear's centralised cloud-based management platform that provides visibility, automation, and orchestration across all deployed Operations Manager appliances. The OM2216-LSP is Lighthouse Service Portal enabled — note that Lighthouse subscriptions are licensed separately; consult IP Trading for bundle pricing.

Q: Can I purchase the OM2216-LSP in Australia through IP Trading, and what is the lead time?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian reseller of Opengear products. The OM2216-LSP with 1 Year Foundation Support is in stock and available for fast dispatch. Contact our team for volume pricing, freight options, or any pre-sales questions.