OPENGEAR OM2216-L-LSP | 16-Port NetOps Console Server, 4G LTE-A Pro, TPM 2.0, LSP, 1 Yr Foundation Support

Q: What does the bundled Opengear Foundation Support (OG-FNTS-OM2200-1YR) cover?
A: Foundation Support provides 8x5 regional live technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and up to 30 minutes via email. Priority 1 (Critical) issues — such as severe outages or DOA units — qualify for next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Foundation Support is available in 1-, 3-, and 5-year terms, with a maximum of 7 years of total coverage. Co-terming with Lighthouse subscriptions and hardware warranties is also supported.

Q: What is Lighthouse Service Portal (LSP) and why does the -LSP suffix matter?
A: The -LSP suffix indicates the unit is pre-enabled for Lighthouse Service Portal. This allows zero-touch call-home and automatic enrollment into Opengear's Lighthouse centralised management platform without manual on-site configuration, dramatically reducing deployment time across distributed sites.

Q: How does the 4G LTE-A Pro cellular module work for out-of-band management?
A: The integrated 4G LTE-A Pro Global (Cat-12) cellular modem provides an independent secondary management path. If the primary network connection fails, the OM2216-L-LSP automatically fails over to the cellular link, allowing NOC teams to access and remediate devices without dispatching on-site staff.

Q: Can I run custom scripts or third-party tools on this device?
A: Yes. The OM2216-L-LSP runs an open Linux OS with Docker container support, a Python runtime environment, and Ansible compatibility. Teams can deploy custom automation workflows, monitoring agents, or third-party integrations directly on the device.

Q: How do I purchase the OM2216-L-LSP in Australia?
A: IP Trading (iptrading.com.au) is an authorised Australian reseller of Opengear products. You can order online or contact the IP Trading team directly for volume pricing, pre-sales advice, and local fulfilment. This listing ships within Australia with local post-sales support.