OPENGEAR OM2216-DDC | Operations Manager 16-Port Selectable Serial, Dual DC PSU, 1 Yr Foundation Support

Q: What does the 1 Year Opengear Foundation Support (OG-FNTS-OM2200-1YR) included in this listing cover?
A: Foundation Support provides 8x5 regional business-hours assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and up to 30 minutes via email. Priority 1 (Critical) issues — such as severe outages or DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond the included 1 year?
A: Yes. Foundation Support is available in 1, 3, and 5-year terms, up to a maximum of 7 years of total coverage. Co-terming with Opengear Lighthouse subscriptions and hardware warranties is also available. Contact iptrading.com.au for renewal and multi-year pricing.

Q: What is the difference between the OM2216-DDC and other OM2216 variants?
A: The DDC designation indicates a Dual DC power supply with screw-in DC terminals (12V input), providing power redundancy without relying on AC mains. This makes it well suited to data centres and industrial environments with existing DC power infrastructure. Non-DDC variants use standard AC power supplies, and the -L variants add built-in LTE cellular for out-of-band failover.

Q: What are software-selectable serial ports and why do they matter?
A: All 16 RJ45 serial ports on the OM2216-DDC can be configured in software to use either straight or rollover pinout, eliminating the need for physical adapter cables when connecting to different vendors' console ports. This reduces cabling complexity and speeds up deployment in mixed-vendor environments.

Q: Can I purchase the OM2216-DDC in Australia, and what are the buying options?
A: Yes. IP Trading (iptrading.com.au) is an Australian B2B IT hardware specialist stocking Opengear products locally. You can purchase online or contact the team directly for volume pricing, project quotes, or multi-year support bundles. Australian businesses benefit from local stock, GST-inclusive pricing, and next-business-day RMA support under Foundation Support.

Q: Does the OM2216-DDC support automation tools like Ansible, Python, or Docker?
A: Yes. The OM2216-DDC runs a Linux-based open architecture with an x86 4-core CPU, enabling native support for Docker containers, a Python runtime environment, and standard DevOps tools including Ansible. This allows teams to automate Day-One provisioning and ongoing NetOps workflows directly on the device.