OPENGEAR OM2216-DDC-LSP | Operations Manager 16-Port Serial Console Server, x86 4-Core, 8G RAM, 64G SSD, 1GbE+SFP, Docker, TPM 2.0, Dual DC, Lighthouse & Service Portal, 1 Yr Foundation Support

Q: What does the 16 selectable serial ports mean on the OM2216-DDC-LSP?
A: Each of the 16 serial ports can be individually configured for either RS-232, RS-422, or RS-485 signalling, giving you flexibility to connect a wide range of network devices, servers, and industrial equipment from a single appliance.

Q: What is Foundation Support and what does it cover?
A: Foundation Support (OG-FNTS-OM2200-1YR) provides 8x5 regional technical assistance across APAC, Americas, and EMEA via phone, email, and portal. Initial response is up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — including DOA units and severe outages — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included for the full support term, with a 95% SLA compliance target.

Q: Why is Docker support important on a console server?
A: Docker support allows you to deploy containerised applications directly on the OM2216-DDC-LSP at the network edge. This means you can run monitoring scripts, automation tools, or custom management applications without needing a separate server, reducing infrastructure complexity and cost.

Q: What is Lighthouse and the Service Portal, and why are they enabled on this model?
A: Opengear Lighthouse is a centralised management platform that lets you deploy, monitor, and manage multiple Opengear devices from a single interface — ideal for organisations with distributed sites. The Lighthouse Service Portal (LSP) extends this with cloud-assisted zero-touch provisioning and lifecycle management. Both features are enabled on the OM2216-DDC-LSP out of the box.

Q: Can I purchase the OM2216-DDC-LSP in Australia through IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian reseller of Opengear products. You receive genuine hardware backed by local support, with next-business-day RMA replacement in Australia under Foundation Support.

Q: Can I extend support beyond 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with a maximum of 7 years of coverage. Co-terming with Lighthouse subscriptions and hardware warranties is also available. Contact IP Trading for multi-year pricing.