OPENGEAR OM2216-DDC-L-LSP | OM2200 16-Port Console Server, x86 4-Core, 8G RAM, 4G LTE-A Pro, DDC, 1 Yr Foundation Support

Q: What does the '16 selectable serial ports' mean on the OM2216-DDC-L-LSP?
A: Each of the 16 serial ports can be individually configured for RS-232, RS-422, or RS-485 signalling, giving you full flexibility to connect a wide range of serial console devices — including routers, switches, servers, PDUs, and industrial equipment — without needing external adapters.

Q: What is the Lighthouse Service Portal (LSP) and why does it matter?
A: Lighthouse is Opengear's centralised cloud-hosted management platform. The LSP-enabled variant of this unit is pre-configured for integration with Lighthouse, allowing you to manage hundreds of remote console servers from a single pane of glass — including zero-touch provisioning, secure access, and alerting.

Q: What does the included Foundation Support (OG-FNTS-OM2200-1YR) cover?
A: Foundation Support provides 8x5 regional technical assistance across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — such as severe outages or DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are also included throughout the 1-year term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond the included 1-year term?
A: Yes. Opengear Foundation Support is available in 1-, 3-, and 5-year terms, with maximum coverage of up to 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also available to align renewal dates.

Q: Why does this OM2216 include dual DC inputs?
A: Dual DC power inputs (DDC) provide redundant power for deployment in environments where only DC power is available — such as telco edge sites, industrial facilities, and remote data centres — ensuring continuous operation even if one power source fails.

Q: Can I purchase this unit in Australia through IP Trading, and is it genuine Opengear hardware?
A: Yes. iptrading.com.au is an authorised Australian reseller of Opengear products. All units are genuine, new-in-box Opengear hardware sourced through legitimate distribution channels, and the bundled Foundation Support is registered directly with Opengear for your protection.