OPENGEAR OM1308-8E-LSP | Operations Manager, 8x RS232, 8-Port GbE Switch, LSP Enabled, 1 Yr Foundation Support

Q: What does the OM1308-8E-LSP do differently from a standard console server?
A: Beyond serial console access, the OM1308-8E-LSP integrates an 8-port Gigabit Ethernet switch, Smart Out-of-Band access that maintains connectivity during WAN outages, Lighthouse Service Portal enablement for centralised cloud management, and on-device Docker/Python automation — eliminating the need for a separate switch at edge or branch sites.

Q: What is the X1/X2 software-selectable pinout on the RS232 ports?
A: The 8 RS232 RJ45 serial ports support both X1 and X2 pinout configurations, selectable via software. This allows the OM1308-8E-LSP to connect to a wide variety of vendor equipment without requiring physical cable adapters.

Q: What does 1 Year Opengear Foundation Support (OG-FNTS-OM1300-1YR) include?
A: Foundation Support provides 8x5 regional live technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and the support portal. Initial response is up to 15 minutes via portal and up to 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: Is Foundation Support mandatory, and can I extend it beyond one year?
A: Yes — a minimum of 1 year of Foundation Support is required with every new Opengear appliance, and this listing bundles the first year together with the hardware. Support can be extended for up to 7 years total, available in 1-, 3-, and 5-year terms. Co-terming with Lighthouse subscriptions is also available.

Q: What is Lighthouse Service Portal (LSP) enablement?
A: LSP (Lighthouse Service Portal) enablement means this unit is pre-configured to connect to Opengear's Lighthouse centralised management platform, allowing you to remotely access, monitor, and automate thousands of nodes across distributed sites from a single cloud-based console.

Q: Can I purchase the OM1308-8E-LSP in Australia through IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian B2B reseller of Opengear hardware. You receive authentic, warranty-backed product with local sales and support. Orders can be placed directly via the website or by contacting the IP Trading team.