OPENGEAR OM1308-8E-C | Operations Manager 8x RS232, 8x 1GbE Switch, 5G, TPM 2.0, 1 Yr Foundation Support

Q: What is included in the 1 Year Opengear Foundation Support bundled with this listing?
A: This listing includes OG-FNTS-OM1300-1YR — 1 Year of Opengear Foundation Support. Entitlements include 8x5 regional live assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal; initial portal response within 15 minutes and email response within 30 minutes; next-business-day RMA replacement in Australia for Priority 1 (Critical) issues such as severe outages or DOA units (within 4 days internationally); ongoing firmware and software updates; and a 95% SLA compliance target.

Q: What is Smart Out-of-Band (Smart OOB) management and why does it matter?
A: Smart OOB ensures your team retains secure access to network devices even when the primary WAN link is down. The OM1308-8E-C uses its integrated 5G cellular modem and serial console ports as independent out-of-band paths, so you can diagnose and remediate issues remotely without needing physical on-site presence — reducing Mean Time to Repair (MTTR) and costly site visits.

Q: Can the RS232 serial ports be configured for different pinouts?
A: Yes. Each of the 8 RS232 RJ45 serial ports is software selectable between X1 and X2 pinouts, providing compatibility with a wide range of network devices from different vendors without requiring physical cable adapters.

Q: Does the OM1308-8E-C support dual SIM cards for cellular redundancy?
A: Yes. The appliance includes two 4FF nano SIM slots, allowing you to install SIM cards from two different carriers. This provides automatic cellular failover if the primary carrier experiences an outage, ensuring continuous out-of-band connectivity.

Q: Can I run custom scripts or containerised applications on this device?
A: Yes. The OM1308-8E-C supports Docker containerisation and Python scripting directly on the appliance. This enables on-platform automation, ZTP (Zero Touch Provisioning) workflows, and custom remediation scripts without requiring an external server.

Q: How can I purchase the OM1308-8E-C in Australia, and does IP Trading ship nationally?
A: The OM1308-8E-C is available directly through iptrading.com.au, a specialised Australian B2B IT hardware retailer. IP Trading services customers across Australia and can provide local pre-sales advice, competitive pricing, and support for volume or project-based orders. Contact the team via the website for availability and lead times.