OPENGEAR OM1308-8E-C-LSP | 8-Port RS232 Console Server, 5G Modem, 8-Port GbE Switch, LSP, 1 Yr Foundation Support

Q: What does the bundled Opengear Foundation Support (OG-FNTS-OM1300-1YR) include?
A: Foundation Support provides 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond the included 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with maximum coverage of up to 7 years. Contact IP Trading to discuss renewal or extended-term options (OG-FNTS-OM1300-1YR through OG-FNTS-OM1300-7YR). Co-terming with Lighthouse subscriptions and hardware warranties is also available.

Q: Can I purchase this product in Australia from IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian B2B reseller of Opengear products. The OM1308-8E-C-LSP is stocked locally and ready to ship, so you benefit from fast dispatch and local support without lengthy international lead times.

Q: What is the purpose of the integrated 8-port 1GbE switch on this unit?
A: The built-in 8-port switch allows the OM1308-8E-C-LSP to directly connect multiple network devices at a remote or branch site without requiring a separate external switch, reducing rack space, cabling complexity, and overall cost.

Q: How does the 5G cellular modem provide resilience?
A: The integrated 5G modem with dual nano-SIM slots acts as an out-of-band failover path. If the primary WAN connection fails, the OM1308-8E-C-LSP can maintain secure management connectivity via cellular, allowing administrators to access, troubleshoot, and recover remote infrastructure without dispatching on-site staff.

Q: What is Lighthouse Service Portal (LSP) zero-touch enrollment and why does it matter?
A: LSP zero-touch enrollment allows the OM1308-8E-C-LSP to automatically register and configure itself with Opengear's Lighthouse centralised management platform when connected to a network — no manual on-site configuration required. This dramatically simplifies large-scale rollouts across branch, retail, edge, or industrial sites.