OPENGEAR OM1304-4E-LSP | OM1300 Operations Manager 4-Port Serial, LSP-Enabled, Fanless, 1 Yr Foundation Support

Q: What does the 1 Year Opengear Foundation Support included in this listing cover?
A: Foundation Support (OG-FNTS-OM1300-1YR) provides 8x5 regional live assistance across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included for the full support term, with a 95% SLA compliance target.

Q: What are the software-selectable serial ports on the OM1304-4E-LSP?
A: The four RJ45 RS232 serial ports support software-selectable X1 or X2 pinout configurations, allowing you to match the port behaviour to the connected device without needing separate adapters or hardware modifications.

Q: What is Lighthouse Service Portal (LSP) pre-activation and why does it matter?
A: LSP pre-activation means the unit is already registered and ready to connect to Opengear's Lighthouse centralised management platform from the moment it is powered on. This enables zero-touch provisioning, so devices can be deployed to remote sites and automatically configured without requiring an on-site technician.

Q: Can I run custom applications or scripts directly on the OM1304-4E-LSP?
A: Yes. The unit supports Docker containers and Python scripting on-platform, allowing you to run monitoring tools, automated remediation scripts, and custom applications directly on the device without additional hardware.

Q: Can I purchase the OM1304-4E-LSP in Australia through IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian B2B IT hardware reseller. The OM1304-4E-LSP is stocked locally and ready to ship with fast dispatch to anywhere in Australia.

Q: Can I extend support beyond the included 1-year term?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with maximum coverage up to 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also available. Contact IP Trading to discuss renewal or extended support options.