OPENGEAR OM1304-4E | 4-Port RS232 Operations Manager, 4x GbE, 2x SFP, ARM Quad-Core, 1 Yr Foundation Support

Q: What is included in the 1 Year Opengear Foundation Support bundled with this listing?
A: Foundation Support (OG-FNTS-OM1300-1YR) provides 8x5 regional technical assistance across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are also included throughout the support term, with a 95% SLA compliance target.

Q: Can I extend support beyond the included 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with a maximum of 7 years of total coverage. Co-terming with Lighthouse subscriptions and hardware warranties is also supported. Contact IP Trading to discuss renewal or extended term options.

Q: What does 'software-selectable RS232 pinout' mean on the OM1304-4E?
A: Each of the 4x RS232 serial ports can be configured in software to use either X1 or X2 pinout, allowing the OM1304-4E to connect directly to a wide range of network devices, servers, and equipment without requiring physical adapters or rollover cables for most deployments.

Q: Does the OM1304-4E include cellular connectivity?
A: No. The OM1304-4E does not include an integrated cellular modem. If built-in cellular out-of-band access is required, consider the -C variant of the OM1300 series. Contact IP Trading for guidance on which model suits your deployment.

Q: Can I run automation scripts or containerised applications on the OM1304-4E?
A: Yes. The OM1304-4E supports Docker container runtime and Python scripting natively on-platform, enabling local automated remediation and scripted workflows without depending on upstream orchestration or a separate compute device.

Q: How do I purchase the OM1304-4E in Australia, and can I get local support?
A: The OM1304-4E is available now at iptrading.com.au — an Australian B2B IT hardware specialist supplying authentic Opengear products. The bundled Foundation Support includes APAC regional assistance with Australian next-business-day RMA for Priority 1 issues, ensuring local coverage from both IP Trading and Opengear's support team.