Q: What does the included Opengear Foundation Support cover?
A: Foundation Support (OG-FNTS-OM2200-1YR) provides 8x5 regional technical assistance across APAC, Americas, and EMEA via phone, email, and portal. Response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — such as severe outages or DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Foundation Support is available in 1, 3, and 5-year terms, with maximum coverage of up to 7 years. Co-terming with Opengear Lighthouse subscriptions and hardware warranties is also supported, making it straightforward to align support contracts across your environment.

Q: What is the difference between the SmartOOB and NetOps capabilities on this unit?
A: SmartOOB provides a fully isolated, out-of-band management plane so you can access and recover network devices even when the primary network is down — including via the integrated Global 4G LTE-A Pro cellular link. The NetOps automation layer adds an embedded Python runtime and Docker container support, allowing you to run scripts, automate workflows, and deploy third-party network operations tools directly on the appliance.

Q: What does 'software-selectable' serial pinout mean?
A: Each of the 48 RJ45 RS-232 serial ports can be individually configured in software to use either straight (Cisco-standard) or rollover pinout, eliminating the need for physical adaptor cables when connecting to mixed-vendor equipment.

Q: Is the OM2248-10G-DDC-L suitable for telecom or DC-powered environments?
A: Yes. The DDC suffix denotes Dual DC power input, making this model specifically designed for telecom data centres and any environment that uses DC power infrastructure rather than standard AC mains.

Q: Can I purchase this product in Australia through IP Trading, and how quickly can it be delivered?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian reseller of Opengear products and stocks this SKU with the bundled Foundation Support. Orders are fulfilled and shipped across Australia — visit iptrading.com.au or contact the team directly for availability and lead times.