OPENGEAR OM1208-8E-GLB | Operations Manager 8-Port Serial, 8-Port GbE Switch, 2x 1GbE Uplinks, 1 Yr Foundation Support

Q: What is included in the 1 Year Opengear Foundation Support bundled with this listing?
A: This listing includes 1 Year of Opengear Foundation Support (OG-FNTS-OM1200-1YR) as part of the purchase. It covers 8x5 regional business-hours support (Mon–Fri, 8 AM–5 PM) across APAC, Americas, and EMEA via phone, email, and portal. Initial portal response is up to 15 minutes; email up to 30 minutes. Priority 1 (Critical) issues — including DOA units and severe outages — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond the included 1 year?
A: Yes. Opengear Foundation Support is available in 1-, 3-, and 5-year terms, with a maximum coverage period of 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also supported. Contact iptrading.com.au to discuss extended support options.

Q: What serial pinout does the OM1208-8E use, and is it compatible with Cisco devices?
A: The OM1208-8E features 8 x RJ45 RS-232 serial ports with Cisco straight X2 pinout, making it directly compatible with Cisco and other network devices that use the standard Cisco RJ45 console pinout — no adapter required in most cases.

Q: What is the difference between the embedded GbE switch ports and the uplink ports?
A: The OM1208-8E includes an 8-port embedded Gigabit Ethernet switch for connecting local devices or building a small edge network, plus 2 x dedicated 1GbE combo uplink ports (RJ45/SFP) for WAN or upstream network connectivity — supporting aggregation, redundancy, and automatic network failover.

Q: Can I purchase this product in Australia, and what is IP Trading?
A: Yes. iptrading.com.au is an Australian-owned and operated B2B IT hardware specialist, trading since 2001. The OM1208-8E-GLB ships with a global 12 V power supply suited to Australian and international deployments. Orders are fulfilled directly through iptrading.com.au with local support.

Q: Does the OM1208-8E support automation and scripting for NetOps workflows?
A: Yes. The OM1208-8E supports Docker containers and Python scripting for NetOps automation, and integrates with Opengear Lighthouse Management Software for centralised, at-scale management of distributed Operations Manager deployments.