OPENGEAR CM8132-DDC-LSP | 32-Port Console Manager, Dual DC, Lighthouse Portal Enabled, 1 Yr Foundation Support

Q: What does the bundled Opengear Foundation Support (OG-FNTS-CM8100-1YR) cover?
A: Foundation Support provides 8x5 regional technical assistance across APAC, Americas, and EMEA via phone, email, and portal. Initial response is up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — qualify for next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included, and the SLA compliance target is 95%.

Q: Can I extend Foundation Support beyond the included 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with a maximum coverage period of up to 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also available. Contact IP Trading for renewal and extension pricing.

Q: What is the difference between the straight-pinout (Cisco X2) serial ports and standard pinout?
A: The CM8132-DDC-LSP uses a straight-through (Cisco X2) pinout on its 32 RJ-45 serial ports. This means you can connect directly to Cisco and many other vendor consoles using standard straight-through cables — no rollover adapters are required, simplifying cabling in the rack.

Q: What is Lighthouse Service Portal (LSP) enablement and do I need a separate Lighthouse licence?
A: LSP enablement means this unit is pre-authorised to connect to Opengear Lighthouse, the centralised out-of-band management platform for managing multiple Console Managers at scale. A separate Lighthouse subscription is required to use the full Lighthouse feature set. Contact IP Trading for Lighthouse subscription options.

Q: Why does this Console Manager have dual DC power, and what input voltage is supported?
A: The dual DC (DDC) power supply provides independent power path redundancy, which is critical for high-availability deployments in data centres and telco environments. The input range supports -40V DC to 72V DC, making it compatible with both 48V DC telco and 24V DC industrial power systems.

Q: Can I purchase the CM8132-DDC-LSP in Australia, and how quickly can it be delivered?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian reseller of Opengear products. We stock and ship across Australia. Contact us or order online for current availability and lead times.