OPENGEAR CM8008 | CM8000 8-Port RS232 Console Manager, Smart OOB, 1 Yr Foundation Support

Q: What is the CM8008 designed for?
A: The CM8008 is a compact, serial-first out-of-band console manager designed for core branches, small aggregation sites, and network closets. It ensures IT teams retain management access to connected infrastructure even when the primary production network is unavailable, using Opengear's Smart Out-of-Band™ platform.

Q: What serial port pinout does the CM8008 use?
A: The CM8008 features 8x RS232 RJ45 ports using the X2 (Cisco straight) pinout, making it directly compatible with the console ports found on most Cisco and compatible network devices without requiring additional adapters.

Q: Does the CM8008 support cellular out-of-band connectivity?
A: The base CM8008 does not include cellular connectivity. The CM8008-C variant adds an optional 5G cellular modem with 2x 4FF nano SIM slots for an additional out-of-band path when fixed network links are unavailable.

Q: What does the included Opengear Foundation Support (OG-FNTS-CM8000-1YR) cover?
A: Foundation Support provides 8x5 regional live assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and up to 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Ongoing firmware and software updates are included, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond the included 1 year?
A: Yes. Foundation Support is available in 1-, 3-, and 5-year terms, with a maximum coverage period of 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also available to align renewal dates across your environment.

Q: Can I purchase the Opengear CM8008 in Australia through IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an Australian B2B IT hardware reseller stocking Opengear products with competitive pricing and local support. This CM8008 listing includes 1 Year of Foundation Support bundled as a single SKU, ready to order now.