OPENGEAR CM8004-C | CM8000 Console Manager, 4-Port RS232, 5G Modem, Quad-Core ARM, 1 Yr Foundation Support

Q: What is included in this listing?
A: This listing includes the Opengear CM8004-C Console Manager hardware plus 1 Year of Opengear Foundation Support (OG-FNTS-CM8000-1YR), sold together as a single bundled SKU. A Power Brick and C14 Power Cable are also included.

Q: What does Opengear Foundation Support cover?
A: Foundation Support provides 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with a maximum of 7 years of total coverage. Co-terming with Lighthouse subscriptions and hardware warranties is also supported. Contact IP Trading for renewal and extended term pricing.

Q: What makes the CM8004-C suitable for out-of-band management?
A: The CM8004-C combines Smart Out-of-Band™ serial console access with an integrated 5G cellular modem and dual nano SIM slots, ensuring administrators can always reach and remediate remote devices — even when the primary production network is completely down.

Q: Is the CM8004-C compatible with Opengear Lighthouse?
A: Yes. The CM8004-C is compatible with Opengear's Lighthouse central management platform, enabling centralised visibility, Zero Touch Provisioning (ZTP), and policy-based configuration across large deployments. The -LSP variant includes Lighthouse Service Portal entitlement.

Q: Can I purchase the CM8004-C in Australia from IP Trading?
A: Absolutely. IP Trading (iptrading.com.au) is an Australian B2B IT hardware specialist stocking Opengear products locally. We offer competitive pricing, local support, and fast fulfilment for businesses across Australia. Contact us for volume pricing or deployment advice.