OPENGEAR ACM7004-5-LMP | ACM7000 4-Port Serial Console Gateway, 4G LTE Dual SIM, 4-Port GbE Switch, SFP, 1 Yr Foundation Support

Q: What does the 1 Year Foundation Support (OG-FNTS-ACM7000-1YR) include?
A: Foundation Support provides 8x5 regional business hours assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response is up to 15 minutes via portal and 30 minutes via email. Critical (P1) issues including DOA units receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the term, with a 95% SLA compliance target.

Q: Can I extend support beyond the included 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, up to a maximum of 7 years of total coverage. Co-terming with Lighthouse subscriptions and hardware warranties is also supported.

Q: What cellular bands does the ACM7004-5-LMP support?
A: The ACM7004-5-LMP includes an APAC-variant 4G LTE cellular modem with dual SIM slots, optimised for Australian and Asia-Pacific carrier bands. Contact IP Trading for specific band compatibility with your carrier.

Q: What is the difference between the SFP uplink and the 4-port GbE switch on this unit?
A: The single uplink port supports either a copper GbE connection or a fibre SFP transceiver for your primary WAN/management network connection. The separate 4-port GbE switch provides local LAN connectivity to devices at the remote site.

Q: Can I purchase the ACM7004-5-LMP in Australia from IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an authorised reseller supplying Australian businesses with Opengear hardware and bundled support. This listing ships from within Australia and includes local invoicing in AUD. Contact our team for volume pricing or pre-sales advice.

Q: What are the digital I/O ports used for on this gateway?
A: The 2 digital I/O (DIO) input ports and 2 output ports allow integration with environmental sensors, door alarms, and other dry-contact devices at remote sites, enabling automated alerting or scripted responses via the Opengear management platform.