OPENGEAR ACM7004-2-L | ACM7000 4-Port Serial Resilience Gateway, Global 4G LTE-A Pro, Dual SIM, 2x GbE, 1 Yr Foundation Support

Q: What is included in this listing?
A: This listing includes the Opengear ACM7004-2-L Resilience Gateway hardware plus 1 Year of Opengear Foundation Support (OG-FNTS-ACM7000-1YR), sold together as a single SKU. Foundation Support is mandatory with every new Opengear appliance and covers technical assistance, RMA replacement, and firmware updates for the duration of the support term.

Q: What does Opengear Foundation Support cover?
A: Foundation Support provides 8x5 regional live assistance across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and up to 30 minutes via email. Critical (Priority 1) issues — such as severe outages or DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with coverage extendable up to 7 years maximum. Co-terming with Opengear Lighthouse subscriptions and hardware warranties is also supported for simplified contract management.

Q: How does cellular failover work on the ACM7004-2-L?
A: The ACM7004-2-L features an embedded Global 4G LTE-A Pro modem with dual SIM support. When the primary wired Ethernet connection fails, the device automatically fails over to the cellular network, maintaining out-of-band management access to connected infrastructure. IP Passthrough is also supported to preserve broader network connectivity during a failure event.

Q: Can I manage multiple ACM7004-2-L units centrally?
A: Yes. The ACM7004-2-L integrates with Opengear Lighthouse, a centralised management platform that allows IT teams to monitor, configure, and troubleshoot multiple resilience gateways across distributed sites from a single interface. Call Home and VPN support enable secure outbound tunnel management without requiring inbound firewall rules.

Q: Can I purchase the ACM7004-2-L in Australia from IP Trading?
A: Absolutely. IP Trading (iptrading.com.au) is a trusted Australian B2B IT hardware reseller supplying Opengear products to enterprise, government, and critical infrastructure customers across Australia. The ACM7004-2-L is available with Australian-compliant power supply and next-business-day RMA support within Australia under Foundation Support. Contact us or order directly at iptrading.com.au.