Q: What is included in the 1 Year Opengear Foundation Support bundled with this listing?
A: This listing includes 1 Year of Opengear Foundation Support (OG-FNTS-OM2200-1YR) together with the OM2248-10G-L hardware. Entitlements include 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal; initial response times of up to 15 minutes via portal and 30 minutes via email; next-business-day RMA replacement in Australia for Priority 1 (Critical) issues including DOA units; and ongoing firmware and software updates throughout the support term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond the initial 1-year term?
A: Yes. Foundation Support is available in 1, 3, and 5-year terms, with coverage extendable up to a maximum of 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also available. Contact IP Trading to discuss multi-year support options.

Q: What does 'software-selectable serial port pinout' mean on the OM2248-10G-L?
A: All 48 RJ45 serial ports can be switched between straight (standard) and rollover (Cisco console) pinout configurations entirely in software — no physical adapters or re-cabling required. This significantly reduces deployment time in mixed-vendor environments.

Q: How does the 4G LTE-A Pro Global cellular interface work as a failover path?
A: The integrated 4G LTE-A Pro Global modem provides an independent out-of-band cellular path. If the primary network uplinks become unavailable, the OM2248-10G-L automatically fails over to the cellular connection, ensuring continuous remote management access to connected devices — a key component of Opengear's Network Resilience Platform.

Q: What is Opengear Lighthouse and does the OM2248-10G-L support it?
A: Lighthouse is Opengear's centralised cloud or on-premises management software for large-scale Operations Manager deployments. The OM2248-10G-L is Lighthouse Service Portal enabled, allowing administrators to manage, automate, and monitor all connected nodes from a single interface.

Q: Can I purchase the Opengear OM2248-10G-L in Australia through IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an Australian B2B IT hardware specialist and authorised reseller. The OM2248-10G-L is stocked and sold locally, with Australian-based support. The listing price covers both the hardware and 1 Year of Opengear Foundation Support as a single bundled SKU.