OPENGEAR OM1208-8E-GLB-LSP | Operations Manager 8-Port Serial, 8-Port GbE Switch, 2x SFP Uplink, x86 4-Core, TPM 2.0, Dual PSU, LSP, 1 Yr Foundation Support

Q: What does the bundled Opengear Foundation Support (OG-FNTS-OM1200-1YR) cover?
A: Foundation Support provides 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and up to 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: Can I extend the Foundation Support beyond 1 year?
A: Yes. Foundation Support is available in 1, 3, and 5-year terms, with a maximum of 7 years total coverage. Co-terming with Lighthouse subscriptions and hardware warranties is also supported for simplified renewals.

Q: What is Lighthouse Service Portal (LSP) enablement and why does it matter?
A: The LSP suffix means this unit is pre-configured for zero-touch call-home enrolment into Opengear Lighthouse management software. When the device is powered on and connected to the internet, it automatically registers with your Lighthouse instance — eliminating the need for manual on-site configuration during initial deployment.

Q: Does the OM1208-8E-GLB-LSP include a cellular modem?
A: No. This is a non-L (non-LTE) variant and does not include a cellular modem. Out-of-band connectivity is achieved via the 2 x 1GbE uplink ports with SFP combo. If cellular failover is required, consider the LTE-equipped variants in the OM1200 series.

Q: Can I purchase this product in Australia through IP Trading?
A: Yes. iptrading.com.au is an authorised reseller of Opengear products in Australia. This listing ships from Australian stock and includes all accessories in the box. Contact our team for volume pricing, lead times, or government/education procurement.

Q: What rack accessories are included in the box?
A: The OM1208-8E-GLB-LSP ships with a 1U Rack Mount Kit (590054), a DB9F-RJ45 Crossover cable (319015), 4x rubber feet for desktop use (370003), and a 12V Global Power Supply (450038) compatible with international AC voltages.