OPENGEAR OM1204-L-GLB | Operations Manager 8-Port Serial Console Server, Straight Pinout, Dual 1GbE, 1 Yr Foundation Support

Q: What does the 'straight pinout' on the OM1204-L-GLB mean?
A: Straight pinout means the RJ45 serial ports use a standard straight-through pin configuration, as opposed to Cisco rollover (reverse) pinout. This is important when selecting the correct console cables for your devices. Opengear offers both pinout variants across the OM1200 range to match your existing cabling infrastructure.

Q: What is included with the OM1204-L-GLB purchase?
A: This listing bundles the OM1204-L-GLB console server hardware together with 1 Year of Opengear Foundation Support (OG-FNTS-OM1200-1YR). Both are sold as a single SKU — you receive the appliance and a full year of manufacturer support coverage from the date of purchase.

Q: What does Opengear Foundation Support cover?
A: Foundation Support provides 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response is up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are also included throughout the support term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms (up to 7 years maximum coverage), and can be co-termed with Lighthouse subscriptions and hardware warranties. Contact IP Trading for renewal and multi-year pricing options.

Q: Can I purchase the OM1204-L-GLB in Australia from IP Trading?
A: Absolutely. IP Trading (iptrading.com.au) is an authorised Australian reseller of Opengear products. The OM1204-L-GLB is stocked locally and available for fast dispatch across Australia, ensuring you receive genuine hardware with valid Australian warranty and support entitlements.

Q: What is the difference between the OM1204-L-GLB and other OM1200 series models?
A: The OM1204-L-GLB is the 'Lite' global variant of the OM1204, featuring 8 serial ports with straight RJ45 pinout and dual 1GbE network interfaces. Other OM1200 models may vary in serial port count, pinout style (Cisco vs. straight), additional connectivity options (SFP, cellular), or port density. Contact IP Trading to compare models and find the best fit for your deployment.