OPENGEAR OM1204-L-GLB-LSP | Operations Manager 4-Port Serial, Dual 1GbE SFP, Global 4G LTE, LSP, 1 Yr Foundation Support

Q: What is the Lighthouse Service Portal (LSP) and what does pre-enabled mean?
A: The Lighthouse Service Portal (LSP) is Opengear's cloud-based zero-touch provisioning service. 'Pre-enabled' means the OM1204-L-GLB-LSP ships ready to automatically call home and enrol into your Lighthouse instance the moment it powers up and connects to a network — no manual configuration required at the remote site.

Q: What does the included Foundation Support (OG-FNTS-OM1200-1YR) cover?
A: Foundation Support provides 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — such as severe outages or DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Foundation Support is available in 1-, 3-, and 5-year terms, with a maximum of 7 years total coverage. Co-terming with Lighthouse subscriptions and hardware warranties is also supported. Contact IP Trading to discuss multi-year options.

Q: Does this unit support cellular failover and which Australian LTE bands are covered?
A: Yes. The OM1204-L-GLB-LSP includes a Sierra Wireless EM7565 Global 4G LTE-A CAT12 modem. It supports LTE Band 28 (700 MHz APT) used by Telstra, Optus, and TPG/Vodafone in Australia, as well as a wide range of additional APAC and global bands, making it suitable for Australian enterprise and critical infrastructure deployments.

Q: Can I purchase this product in Australia through IP Trading, and what are the dispatch arrangements?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian reseller of Opengear products. This bundle is in stock and ships from our Australian warehouse, with fast local dispatch. GST invoicing is provided, and our team can assist with volume orders, project pricing, and multi-year support co-terming.

Q: Does the OM1204-L-GLB-LSP support automation frameworks such as Ansible or Docker?
A: Yes. The x86 Linux-based platform supports Docker containers and Python runtime natively, and integrates with Ansible for NetOps automation workflows. This allows teams to run automation scripts and lightweight containerised applications directly on the appliance at the edge.