OPENGEAR OM1204-GLB | Operations Manager 4-Port Serial, Dual 1GbE, x86, 1 Yr Foundation Support

Q: What is the difference between the OM1204-GLB and other OM1200 models?
A: The OM1204-GLB is the base 4-serial-port model with Cisco straight X2 pinout and dual 1GbE Ethernet. Unlike the -4E variants, it does not include embedded switch ports or SFP ports. The '-GLB' suffix denotes that a 12V global power supply is included in the box, making it suitable for Australian and international deployments.

Q: What does the included Opengear Foundation Support (OG-FNTS-OM1200-1YR) cover?
A: Foundation Support provides 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response is up to 15 minutes via portal and up to 30 minutes via email. Priority 1 (Critical) issues — such as severe outages or DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Foundation Support is available in 1-, 3-, and 5-year terms, with a maximum coverage period of 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also supported. Contact IP Trading for multi-year pricing.

Q: How do I purchase the OM1204-GLB in Australia?
A: IP Trading (iptrading.com.au) is an authorised reseller of Opengear products in Australia. The OM1204-GLB is available now with local stock and competitive pricing. Our team can assist with quoting, procurement, and any pre-sales technical questions.

Q: Does the OM1204-GLB support Zero Touch Provisioning (ZTP) and automation?
A: Yes. The OM1204-GLB runs on an x86 platform with a Linux OS, supporting Zero Touch Provisioning, Docker containers, Python runtime, Perl, and bash scripting. It also supports a REST API, modern GUI and CLI, and integrates with Opengear's Lighthouse centralised management platform for large-scale NetOps automation.

Q: What authentication methods does the OM1204-GLB support?
A: The unit supports TACACS+, RADIUS, Active Directory, OpenLDAP, and Kerberos for AAA authentication, with local fallback to ensure access even when the primary authentication server is unreachable — a critical capability for out-of-band management scenarios.