OPENGEAR OM1204-GLB-LSP | Operations Manager 4-Port Serial, 2x 1GbE, x86 4-Core, LSP-Enabled, 1 Yr Foundation Support

Q: What is included in the 1 Year Foundation Support bundled with this SKU?
A: This listing (OM1204-GLB-LSP) includes 1 Year of Opengear Foundation Support (OG-FNTS-OM1200-1YR). Entitlements cover 8x5 regional business hours support (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response is up to 15 minutes via portal and 30 minutes via email. Critical (Priority 1) issues such as severe outages or DOA units receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the term, with a 95% SLA compliance target.

Q: Can I extend support beyond the included 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with maximum coverage up to 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also available. Contact IP Trading to discuss renewal or extended support options.

Q: What does the Lighthouse Service Portal (LSP) enablement mean on this unit?
A: The -LSP suffix indicates this unit is factory-enrolled and enabled for Opengear's Lighthouse Service Portal. This allows zero-touch provisioning — the device can automatically enrol into your Lighthouse centralised management platform upon first boot, without requiring manual console configuration at the remote site.

Q: Does the OM1204-GLB-LSP include cellular connectivity?
A: No. The OM1204-GLB-LSP does not include a built-in cellular modem (there is no -L suffix on this SKU). Connectivity is via the 2 x 1GbE wired network ports. If cellular failover is required, consider an OM1204 variant with the -L suffix or an external cellular solution.

Q: Can I purchase the OM1204-GLB-LSP in Australia from IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an Australian B2B IT hardware specialist that supplies authentic Opengear products. Purchasing locally means you benefit from Australian next-business-day RMA support under Foundation Support, local pre-sales assistance, and no grey-market risk. Contact the team at iptrading.com.au for pricing and availability.

Q: What automation capabilities does the OM1204-GLB-LSP support?
A: The OM1204-GLB-LSP runs on an x86 1.4GHz 4-core platform with 4GB RAM and 16GB SSD, supporting Docker containers and Python scripting directly on the device. This enables NetOps automation, scripted failover responses, and integration with orchestration platforms — all without relying on an external compute resource at the edge site.