OPENGEAR OM1204-4E-L-GLB | 4-Port Serial Console Server, 2x 1GbE, Straight Pinout, Global, 1 Yr Foundation Support

Q: How many serial ports does the OM1204-4E-L-GLB have, and what pinout does it use?
A: The OM1204-4E-L-GLB has 4 RJ45 serial ports using a straight (Cisco-style) pinout, making it directly compatible with Cisco and most industry-standard console cables without adapters.

Q: What does the 'L' and 'GLB' in the SKU mean?
A: L' indicates this unit has no built-in cellular modem — it relies on its Ethernet interfaces for out-of-band connectivity. 'GLB' means the unit ships with a global power supply suitable for international voltage ranges, making it suitable for deployment across Australian and worldwide sites.

Q: What does the included Foundation Support (OG-FNTS-OM1200-1YR) cover?
A: Foundation Support provides 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial portal response is up to 15 minutes, and email response is up to 30 minutes. Priority 1 (critical/DOA) cases receive next-business-day RMA replacement in Australia and within 4 days internationally. Firmware and software updates are also included throughout the 1-year term, with a 95% SLA compliance target.

Q: Is the Foundation Support truly bundled into this listing, or do I need to buy it separately?
A: Foundation Support is included in this listing — the price you see covers both the OM1204-4E-L-GLB hardware and 1 Year of OG-FNTS-OM1200-1YR support as a single SKU. You do not need to add it separately.

Q: Can I purchase this product in Australia through IP Trading, and will I receive genuine Opengear hardware?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian B2B IT hardware reseller. All Opengear products sold through IP Trading are authentic, and Foundation Support entitlements are registered with Opengear, ensuring full access to APAC-based support and local next-business-day RMA.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with a maximum coverage period of up to 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also available. Contact IP Trading to discuss multi-year support options.