OPENGEAR OM1204-4E-GLB-LSP | Operations Manager 4-Port Serial, SFP, x86 4-Core, TPM 2.0, LSP, 1 Yr Foundation Support

Q: What does the included 1 Year Foundation Support (OG-FNTS-OM1200-1YR) cover?
A: Foundation Support provides 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are also included throughout the support term, with a 95% SLA compliance target.

Q: Can I extend Foundation Support beyond the included 1 year?
A: Yes. Foundation Support is available in 1, 3, and 5-year terms, with a maximum coverage period of 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also supported. Contact iptrading.com.au to discuss extended support options.

Q: What is the Lighthouse Service Portal (LSP) suffix and why does it matter?
A: The -LSP suffix means this unit ships pre-configured for zero-touch call-home enrolment into Opengear's Lighthouse Management Software. When the device powers on and connects to the internet, it automatically registers with your Lighthouse instance — eliminating the need for manual provisioning at the edge.

Q: Does the OM1204-4E-GLB-LSP support 4G LTE or cellular failover?
A: No. The OM1204-4E-GLB-LSP is a non-cellular model. Out-of-band failover is handled via the dual Ethernet interfaces and SFP combo uplinks. If cellular failover is required, please enquire about other models in the OM1200 range that include an integrated LTE modem.

Q: Can I run Docker containers or automation scripts directly on this device?
A: Yes. The x86 1.4GHz 4-core processor supports standard Docker containers and a Python runtime environment, enabling NetOps automation tools such as Ansible and custom Python scripts to run natively on the device — without requiring a separate server.

Q: How do I purchase the OM1204-4E-GLB-LSP in Australia, and is local support available?
A: You can order directly from iptrading.com.au, an Australian-owned and operated IT hardware specialist since 2001. The listing includes the hardware and 1 Year of Opengear Foundation Support with APAC regional coverage. For volume pricing, project quotes, or extended support terms, contact the IP Trading sales team directly.