OPENGEAR OM1204-4E-GLB | 4-Port Serial Console Server, 2x 1GbE, Straight Pinout, Global, 1 Yr Foundation Support

Q: What does the 'straight pinout' mean on the serial ports?
A: Straight pinout on the RJ45 serial ports means the pin configuration matches a standard straight-through wiring layout, making it directly compatible with most Cisco and industry-standard console port adapters without the need for a crossover or rollover cable adapter.

Q: What does 1 Year Foundation Support cover?
A: Foundation Support (OG-FNTS-OM1200-1YR) provides 8x5 regional technical assistance across APAC, Americas, and EMEA via phone, email, and web portal. Initial response times are up to 15 minutes via portal and 30 minutes via email. Priority 1 (Critical) issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are also included throughout the support term, with a 95% SLA compliance target.

Q: Is Foundation Support already included in this listing, or do I need to buy it separately?
A: Foundation Support is already included in this listing as a bundled SKU. When you purchase the OM1204-4E-GLB from iptrading.com.au, 1 Year of Opengear Foundation Support (OG-FNTS-OM1200-1YR) is part of the same purchase — no separate order is required.

Q: Can I extend support beyond 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with a maximum of up to 7 years of coverage. Co-terming with Opengear Lighthouse subscriptions and hardware warranties is also available. Contact iptrading.com.au for multi-year pricing.

Q: Can the OM1204-4E-GLB be managed centrally across multiple sites?
A: Yes. The OM1204-4E-GLB integrates with Opengear Lighthouse, a centralised cloud or on-premises management platform that allows teams to manage, monitor, and automate console server deployments across hundreds of remote sites from a single interface.

Q: Can I purchase this product in Australia through IP Trading?
A: Absolutely. IP Trading is an Australian-owned and operated B2B IT hardware reseller based in Australia since 2001. The OM1204-4E-GLB is available for order directly through iptrading.com.au, with local support and fulfilment for Australian businesses.