OPENGEAR CM8196-10G-LSP | 96-Port Console Manager, Dual 10GbE SFP+, TPM 2.0, Docker, 2RU, 1 Yr Foundation Support

Q: What does the included Opengear Foundation Support (OG-FNTS-CM8100-1YR) cover?
A: Foundation Support provides 8x5 regional technical assistance across APAC, Americas, and EMEA via phone, email, and portal. Initial response times are up to 15 minutes via portal and 30 minutes via email, with 100% callback guaranteed via phone or chat. Priority 1 (Critical) issues such as severe outages or DOA units receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included throughout the support term, and the SLA compliance target is 95%.

Q: Can I extend Foundation Support beyond 1 year?
A: Yes. Foundation Support is available in 1-, 3-, and 5-year terms, with a maximum coverage period of 7 years. Co-terming with Lighthouse subscriptions and hardware warranties is also available to align renewal dates.

Q: Can I purchase the CM8196-10G-LSP in Australia through IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an Australian B2B IT hardware specialist stocking Opengear products. You can purchase online or contact the team directly for volume pricing, project quotes, or procurement assistance.

Q: What is the CM8196-10G-LSP used for?
A: The CM8196-10G-LSP is a high-density console manager designed for data centres and enterprise networks. It provides Smart Out-of-Band™ management, allowing network engineers to remotely access and manage connected devices — including routers, switches, firewalls, and PDUs — even when the primary production network is unavailable.

Q: What are the dual 10GbE SFP+ ports used for?
A: The two 10GbE SFP+ uplinks (NET1 and NET2) provide high-speed in-band network connectivity, allowing the CM8196-10G-LSP to connect directly into 10G switch fabrics for both management traffic and failover redundancy alongside the two 1GbE RJ45 ports.

Q: What is Lighthouse Service Portal (LSP) Enabled and why does it matter?
A: LSP Enabled means the unit supports zero-touch call-home and automatic enrolment into Opengear's Lighthouse centralised management platform. This dramatically simplifies large-scale deployments — devices automatically register with Lighthouse upon first power-on without requiring manual configuration at each site.