OPENGEAR CM8148-10G-C | CM8148 Console Server, 48 Serial Ports, 2x 10GbE SFP+, 5G Modem, 1 Yr Foundation Support

Q: What does the included Opengear Foundation Support cover?
A: Foundation Support (OG-FNTS-CM8100-1YR) provides 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response is up to 15 minutes via portal and 30 minutes via email. Priority 1 critical issues — including severe outages and DOA units — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are also included throughout the term, with a 95% SLA compliance target.

Q: Can I purchase this product in Australia through IP Trading?
A: Yes. iptrading.com.au is an authorised Australian reseller of Opengear products. This CM8148-10G-C bundle ships from within Australia, and our team can provide pre-sales advice, quotes, and post-sales support. Contact us for volume pricing or government procurement requirements.

Q: What is the CM8148-10G-C used for?
A: The CM8148-10G-C is an out-of-band management console server used by network and data centre engineers to access and manage up to 48 serial-attached devices remotely. The integrated 5G modem provides a resilient secondary path when primary network connectivity fails, ensuring engineers can always reach critical infrastructure.

Q: Can Foundation Support be extended beyond 1 year?
A: Yes. Opengear Foundation Support is available in 1, 3, and 5-year terms, with maximum coverage up to 7 years. Co-terming with Opengear Lighthouse subscriptions and hardware warranties is also supported, allowing you to align renewal dates across your estate.

Q: What is the purpose of Docker support on the CM8148-10G-C?
A: Docker container support allows operators to host lightweight third-party or custom applications directly on the appliance — such as monitoring agents, automation scripts, or security tools — without requiring a separate server, reducing infrastructure footprint at remote or edge sites.

Q: Does TPM 2.0 affect deployment or provisioning?
A: TPM 2.0 provides hardware-based cryptographic security for secure boot, key storage, and attestation, helping organisations meet compliance requirements. It operates transparently during standard deployment and integrates with Opengear's zero-touch provisioning and Lighthouse management platform.