OPENGEAR CM8148-10G | 48-Port Selectable Serial Console Server, Dual 10GbE SFP, 1 Yr Foundation Support

Q: What serial signalling standards does the CM8148-10G support?
A: Each of the 48 serial ports is individually selectable between RS-232, RS-422, and RS-485, allowing you to connect a wide variety of network devices, servers, and industrial equipment from a single console server.

Q: What does the included 1 Year Foundation Support cover?
A: Foundation Support provides 8x5 regional technical assistance (8 AM–5 PM Mon–Fri) across APAC, Americas, and EMEA via phone, email, and portal. Initial response is up to 15 minutes via portal or 30 minutes via email. Priority 1 (Critical) issues — including DOA units and severe outages — receive next-business-day RMA replacement in Australia (within 4 days internationally). Firmware and software updates are included, and the SLA compliance target is 95%.

Q: Is Foundation Support mandatory, and can I extend it beyond 1 year?
A: Yes, a minimum 1-year Foundation Support term is required with every new appliance and is included in this listing. Support terms are available for 1, 3, or 5 years (up to 7 years maximum coverage), and co-terming with Lighthouse subscriptions and hardware warranties is supported.

Q: Can I purchase the CM8148-10G in Australia through IP Trading?
A: Yes. IP Trading (iptrading.com.au) is an authorised Australian IT hardware reseller. This listing ships within Australia and includes local support entitlements such as next-business-day RMA replacement.

Q: What are the dual 10GbE SFP uplinks used for?
A: The two 10GbE SFP uplinks provide high-speed, resilient network connectivity for the console server, enabling fast out-of-band management access and supporting redundant uplink configurations in demanding data centre environments.

Q: What types of devices can be managed via the serial ports?
A: The 48 selectable serial ports can connect to routers, switches, servers, firewalls, PDUs, and industrial equipment. Support for RS-232, RS-422, and RS-485 ensures compatibility with both standard IT networking gear and specialised or legacy devices.